Privacy Policy
what information do we collect and why?
The personal information (general identification) we collect, and how we use it, will depend on how you interact with us and what programme you access, but it may include details about your name, date of birth and contact details (e.g. telephone, email, IP address and post code).
We use your personal information to provide you with the best possible service; to our players, volunteers, sessional workers, supporters, partners or employees. We collect and process the following information about you:
the information we collect on you
- First Name
- Last Name
- Date of Birth
- Gender
- Ethnic Group
- Ethnicity
- Phone
- Social Media Handle
- Postcode
- Street Soccer Start Date
- Emergency Contact First Name
- Emergency Contact Last Name
- Emergency Contact Phone
- Emergency Contact Other Phone
- Emergency Contact Email
- Medical & Additional Disability Information
- If you have children
- Dietary Requirements
- Personal Challenges
- How Did You Hear About Us?
- Referring Organisation
- Clothing Sizing
If it is appropriate we may collect the following information about you:
- Collect details about your mental/physical health and wellbeing, if you are sharing your personal experience or taking part in an online survey; or if you are engaging in a physical challenge for fundraising. We may ask you details of a sensitive nature about your health and wellbeing to determine which specific service would be best suited to you.
- Why you have chosen to donate to Street Soccer, a question that is optional and you are not obligated to answer. If you are making a donation we will require your bank/credit/debit card details and taxpayer status for claiming Gift Aid.
- Require further detailed information from you if we are providing you with a direct service which would be outlined in a specific agreement or privacy statement within Street Soccer.
- Your customer and order information where you have made a purchase through our online store. This includes your contact information, billing and shipping address, credit/debit card information and details of your order.
- We gather general information about the use of our websites (including public social media platforms). This might include which pages are the most visited and event information.
how we will collect information
We collect information about you whenever you interact with us. For example, when you:
- Visit our website
- Purchase from our online store
- Enquire about our activities
- Receive a service from Street Soccer
- Register with us or subscribe to our newsletters
- Donate to or fundraise for Street Soccer
- Engage with us via social media
- Make a complaint
We may also receive information about you when you interact with third parties that we work with. For example:
- Via independent event organisers or fundraising sites (for example JustGiving, Virgin Money Giving or Eventbrite). This will be highlighted at the time of interaction that you will have indicated that you wish to support Street Soccer and you have given your consent for information to be shared.
- When you have given permission to other organisations to share your information.
- Via one of our agreed partnerships
- When we deliver services as part of a contract Information publicly available
- When we use cookies to collect information about how our visitors use our website and to make it better/easier to use. You can choose not to accept cookies, but this could make our website difficult to navigate. You can also change your cookies preferences at any time.
how we will use that information
We may use your information to:
- Understand how we can improve our services
- Provide you with a service, product, advice or information you have asked for
- Invite you to participate in voluntary surveys or research
- Fulfil a contract we enter into with you
- To analyse and improve our internal business processes
- To analyse and improve the content and operation of our website
- Provide you with information about our plans: which may include information about surveys, training, future campaigns or policy initiatives, fundraising initiatives if you have given consent
- Keep a record of your relationship with us; keep your information up-to-date and accurate and to ensure we comply with your communication preferences
- Administer your donation, support your fundraising and/or process gift aid
- Send you fundraising updates and appeals we think might be of interest to you if you have given your consent
- Help us to ensure that our communications to you are relevant
- Communicate with you about an event that you have registered or purchased a ticket for
- Communicate with you about an order you have made through our online store
- Undertake analysis and statistical reporting. Where we undertake this activity, the data is usually anonymised unless and except we have advised and confirmed this with you in advance
- Contact you where you have been identified as a contact person for an organisation, school or grant/trust.
- Organise our Data (for example by geographical or demographical information) to help us to target our resources more effectively and to provide an improved experience to people who choose to support us.
our legal basis for collecting information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party interests and fundamental rights do not override those interests; and
- Where we need to comply with a legal or regulatory obligation.
Please note that we may process your personal information without your knowledge or consent, where this is required or permitted by law.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third- party direct marketing communications to you via email or text message.
You have the right to withdraw consent to marketing at any time by contacting us by emailing us at info@streetsoccer.org.uk
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
learning more about current and prospective supporters
Occasionally we will undertake profiling activity to learn more about our current supporters and to identify prospective supporters. When we do this, we identify the interests of people and organisations and the potential for them to give a financial donation to Street Soccer or to increase the level of their donation.
We do this because the information helps us to better understand our supporters and to engage with people who may be interested in helping us to further the aims and objectives of Street Soccer. When we undertake this type of profiling we will use: information you have already given us; or that is publicly available.
Unless you are notified otherwise, we will not use profiling, or automated decision making in any form, to make important decisions that will affect you.
how we keep your information safe
We ensure that there are appropriate technical, physical and organisational measures in place to protect your personal information both online and offline. This includes mobile device management technology, advanced threat protection) for email and cloud monitoring and sign in credentials for key organisational software.
Street Soccer’s Security measures include:
- Encryption of our services and data
- Review of information collection, storage and processing procedures
- Restricted and specified access to personal information to select Street Soccer employees, sessional workers and contractors who need to know that information is held and processed by us and who are subject to contractual confidentiality and processing obligations.
- Internal policies setting out our data security approach
- Training for all employees on GDPR and correct operating procedures and refresher training when required. (e.g. when there is a change in regulation)
Information that we hold on you will be stored securely and only be kept as long as is necessary for the purposes for which it was obtained, and in compliance with any statutory obligations placed on Street Soccer. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. When the information is no longer required, it will be securely destroyed. This is detailed in the Data Retention Register.
transferring data out of the eea
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Please click here for further information); and/or Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
your rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
- As an organisation we will endeavour to ensure there is transparency over how we use your personal data.
changes to this policy
We will keep our Privacy Policy under regular review to ensure that it accurately reflects how we process your information. Any changes will be incorporated into this document and if the changes are significant we will notify you.
contact us
If you would like further information or if you would like to discuss the privacy notice in detail or provide any feedback please contact us on the details below.
Cameron Black,
Data Protection Manager Street Soccer,
Suite 15/16,
The Red Sandstone,
130 Leith Walk,
Edinburgh,
EH6 5DT
Head Office: 0131 554 9157
If you have any concerns about our use of your personal information, you can make a complaint at: info@streetsoccer.org.uk
You can find more information on how to get access to your website. If you feel that Street Soccer have not met your expectations and breached any of your GDPR rights, you can contact our Data Protection Manager who will investigate the matter. We aim to address any concerns you may have.
You are also entitled to make complaints to the Information Commissioner’s Office (ICO).
